Frequently Asked Questions

1. Product Information

What types of clothing do you offer?

We offer a wide variety of clothing, including casual wear, formal attire, activewear, and seasonal collections. Our styles are designed to cater to all fashion needs.

Are your products true to size?

Our products generally fit true to size, but we recommend checking our size chart available on each product page for accurate measurements.

What materials are used in your clothing?

We use high-quality fabrics, including cotton, silk, wool, and eco-friendly materials. Each product page details the specific materials used.

2. Orders and Payments

Can I modify my order after placing it?

Orders can only be modified within 12 hours of placement. Please contact our support team at [email protected] as soon as possible.

What payment methods do you accept?

We accept all major credit cards, PayPal, and digital wallets. Installment payment options may also be available.

3. Shipping and Delivery

What are your shipping options?

We offer standard, express, and international shipping. Estimated delivery times vary based on location and selected shipping method.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor its status.

4. Returns and Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging.

Can I exchange an item?

Yes, exchanges are available for different sizes or colors. Contact us at [email protected] for assistance.

5. Care Instructions

How should I wash my clothing?

Care instructions vary by fabric type. Please check the care label on each item for specific washing and maintenance recommendations.

Do your accessories require special care?

Yes, delicate accessories should be stored in a dry place and cleaned with a soft cloth to maintain their quality.

6. Customer Support

If you need any further assistance, feel free to reach out to our customer support team at [email protected]. We’re happy to help!